Ordering & Privacy
ll orders are shipped in neutral boxes without logos. The sender is shown as a neutral company name.
Payments are processed under a neutral company name. The type of products purchased is never disclosed.
Yes, but not for products that require age verification (18+). Those orders must be handed over in person with ID check.
After you have placed your order, you will receive an acknowledgement email confirming that we have received it. Orders are shipped only after your payment has been approved and both billing and delivery addresses verified. If you are a registered user, you can also check your order status anytime under “My Account.”
No, you don’t need to. You can always shop and check out as a guest.
However, creating an account makes shopping easier — you won’t need to re-enter your details every time, and you can view order history and track deliveries.
Simply click on “Login/Register,” select “Create an Account,” and fill in your personal details.
Yes, as long as it has not yet been processed. Please contact our customer support immediately.
Yes, we provide discreet gift wrapping and digital gift cards.
Normally 1–3 business days within Germany, and 3–7 days within the EU.
Age & Legal Restrictions
Yes. DHL’s “Alterssichtprüfung” service ensures the courier checks the ID of the recipient upon delivery.
No. Orders requiring age verification must be delivered personally to the recipient or collected at a DHL branch with valid ID.
Returns & Exchanges (Right of Withdrawal)
Yes, in accordance with German law (§355 BGB).
For hygiene and health protection reasons (§312g(2) Nr.3 BGB), intimate goods cannot be returned once the hygiene seal or packaging has been opened.
No. Once the seal is broken, the product is excluded from returns.
You are covered by a 2-year legal warranty (Gewährleistung). We will repair or replace defective items free of charge.
If you withdraw for personal reasons, you cover the return cost. If the item is defective or wrongly delivered, we cover it.
Refunds are issued within 14 days after we receive your return, using the same payment method.
Exchanges are processed as a return plus a new order.
Product Safety & Use
Our toys are made from body-safe materials such as medical-grade silicone and ABS, free from phthalates and CE-certified.
Use water-based lubricants with silicone toys. Silicone- or oil-based lubricants can damage the surface.
Products with IPX7 can be safely used in the shower or bath. Always dry thoroughly before charging.
Wash with warm water and mild soap or a toy cleaner. Store separately in a pouch.
Yes. For latex condoms, only use water-based lubricants. For non-latex condoms, fewer restrictions apply.
Lingerie & Sizing
Use our size chart. If unsure, we recommend choosing the larger size for comfort.
Yes, if tried on over your own underwear and if hygiene seals remain intact.
Payment & Data Protection
Visa/Mastercard, PayPal, Klarna, Sofort, and more.
We comply with GDPR. All data is encrypted and processed securely.
No. Invoices show only a neutral company name, never product details.
Delivery
Delivery within Germany is a fixed fee; free shipping applies above a certain order value. EU delivery costs are shown at checkout.
You will receive a DHL tracking number once your parcel is shipped.
Contact customer support. We will investigate with DHL and send a replacement or refund.
Sustainability & Disposal
According to ElektroG, small electronics can be returned to collection points or retail stores free of charge.
Under BattG, batteries must not be thrown in household waste. They can be returned free of charge at collection points.
Yes, we minimize packaging, use recyclable materials, and provide paperless documents whenever possible.
Customer Support
By email, live chat during business hours.
Yes, our team is happy to help you find the right product via chat or email.
After your purchase you’ll receive an invitation to review. For any issues, please contact us directly.